Frequently Asked Questions
Do you have a question? Please see below for the answers to the questions most frequently asked by our customers.
How can I make my soap last as long as possible?
It is important that the bar of soap dries well between each use. Ensure you have a soap dish that allows air to circulate on all surfaces of the bar and prevents water from accumulating and coming into contact with the bar of soap.
Are all your products vegan?
Yes. We only use vegan raw materials as a base for our products, meaning we exclude any products derived from animals (or bees) or that are not animal-friendly. We do not test on animals, and we do not use palm oil or beeswax.
I am a pregnant/breastfeeding woman, a child under 6 years old, or I have a health condition. Can I use your products?
Regarding products without essential oils, there is no problem!
However, we have chosen to systematically add this warning whenever a product contains essential oils, as these are active ingredients that affect the body.
“Certain essential oils are not recommended for pregnant or breastfeeding women and children under 6 years of age. If in doubt and/or if you have health issues, consult a professional.”
Even though some essential oils pose no real danger, others may potentially carry risks for you, your fetus, or your child.
Although we have access to reliable reference manuals and a solid foundation regarding essential oils, we are not certified aromatherapists. This is why we invite you to consult a specialist, doctor, or pharmacist to determine whether the use of a cosmetic product containing essential oils is safe for you or not.
I have questions regarding the shipping or return of my order.
Please refer to our dedicated page on this subject.
Do you still have questions? We are here to help! Please send us a message and we will get back to you as soon as possible.